Bulk complaint intake
The official complaint guide allows links to be added by search or Excel and says a submission can include up to 800 product links.
Manufacturer catalogue protection
Made-in-China.com brand protection
with a documented complaint and penalty process.
Made-in-China.com publishes an online IPR complaint process for picture misappropriation, trademark, copyright, and patent concerns. Its rules describe product-link removal, seller responses, platform arbitration, visibility restrictions, and escalating account consequences.
Platform availability is confirmed after an initial case review.
Evidence summary
The practical answer, first.
Last reviewed:
- Best documented for
- Trademark, patent, copyright, and picture-misappropriation complaints
- Unauthorized sellers
- Not publicly identified as a standalone IPR ground
- Rights-owner programme
- Online IPR complaint management in Virtual Office
- Primary scope
- China-based B2B platform serving cross-border buyers
How the marketplace works
What makes Made-in-China.com different.
Complainant and supplier workflow
The complainant can monitor the case, the supplier can address or appeal the content, and unresolved matters can proceed to platform arbitration.
Published escalation thresholds
The platform's penalty rules describe warnings, showroom restrictions, search or account limits, and permanent closure as complaints accumulate within the stated period.
What may be actionable
Start with the ground, not the seller label.
Each ground needs its own right, facts, evidence, and reporting route. The labels below describe published platform support—not a promised outcome.
Trademark infringement
Made-in-China.com's complaint rules expressly accept trademark complaints supported by the right, complainant identity, links, and infringement analysis.
Patent infringement
Patent complaints are an accepted category and require the relevant patent certificate and analysis for the reported product.
Copyright infringement
The platform accepts copyright complaints concerning protected works used in products or information.
Picture misappropriation
Image complaints are a separate category. The guide requires original pictures and treats proof of authorship as a distinct evidence issue.
Misleading or prohibited product information
Separate platform rules permit deletion of prohibited, duplicate, infringing, or otherwise non-compliant product information.
Unauthorized sellers
Can a genuine seller be removed?
A supplier's factory label, product similarity, or lack of brand authorization is not identified in the public complaint materials as a standalone IPR ground. The complaint must connect specific links to an accepted right or another documented platform rule, with the required identity and evidence.
Not sure about a seller? Send the listingSeller accounts
Can the account be restricted?
Potentially. Made-in-China.com publishes an escalation table tied to repeat complaints and also reserves discretion for serious cases. Bastion can group supplier links and repeat activity, but the platform conducts the review and chooses any account consequence.
Rights-owner route
Made-in-China.com online IPR complaint management
The complaint function is available through the site and Virtual Office. Complainants can create a case, add links in bulk, upload evidence, monitor status, close the matter, or request platform arbitration.
- Accepted categories
- Picture misappropriation, trademark, copyright, and patent infringement
- Who can report
- Rights owner or representative; a representative provides the owner's details and power of attorney
- Bulk capacity
- Official guide states up to 800 product links through an Excel template
- Review route
- Supplier handling or appeal, complainant check, and platform arbitration if unresolved
Evidence
What the file should establish.
- The specific Made-in-China.com product or information links
- The applicable trademark, patent, copyright, or image-ownership evidence
- Valid company or individual identity and contact information
- A power of attorney when the complainant acts for the rights owner
- Original image files for a picture-misappropriation complaint
Public process
How a supported report moves forward.
This is the public platform sequence. Case strategy and complaint drafting remain matter-specific.
- 01
Create the complaint
Use the online complaint function or Virtual Office and select the supported rights category.
- 02
Add links and evidence
Search for products or use the Excel template, then upload the rights, identity, authority, and infringement material.
- 03
Supplier and platform review
The supplier can address or appeal the content; the complainant can check whether the result is satisfactory.
- 04
Close or request arbitration
The complainant may close the case or ask the platform's team to arbitrate when the result remains disputed.
What the platform may do
Possible listing and seller action.
These measures come from public platform information. The marketplace keeps the final decision.
- 01
Delete a product link
The published IP penalty table identifies product-link deletion for a complaint found actionable.
- 02
Limit showroom or search visibility
Escalating penalties include restricted showroom display, directory or account blocking, search blocking, and lower search visibility.
- 03
Suspend or permanently close the account
The rules allow suspension and, at higher thresholds or for serious cases, permanent account closure and termination of services.
Why requests can fail
Where the evidence or route can break down.
- The submission omits identity, authority, rights certificates, product links, or infringement analysis required by the published rules.
- A factory, manufacturer, or showroom claim is treated as proof of product origin or counterfeit status.
- The complaint concerns only an authorization or distribution objection rather than an accepted right or platform rule.
- The supplier provides credible non-infringement material and the complainant does not address it during the review process.
Bastion assessment
Our evidence-based view.
Made-in-China.com provides a comparatively transparent operational process: named complaint categories, bulk link intake, evidence requirements, supplier response, arbitration, and a published penalty ladder. That makes supplier-level evidence organization especially valuable, while the platform still retains the final decision.
Managed by Bastion
Keep the marketplace work off your team’s desk.
Send us the Made-in-China.com listings that concern you. We review the rights, evidence, territory, and platform rules before agreeing the useful work.
Review the listing
We separate the product, seller, listing content, protected rights, and countries involved.
Prepare and manage
For agreed cases, Bastion prepares removal requests, submits them, and handles marketplace follow-up.
Track the pattern
When supported and included in scope, we group repeat activity and ask the platform to consider wider seller action.
The marketplace makes every final decision. No listing removal, restriction, or account action is guaranteed.
Check a listingBefore a report
Do your rights cover the country involved?
A useful review starts with the right owner and the countries where the right is protected. A company name or domain alone is not the same as a registered trademark.
Questions
What brands usually ask.
Can Made-in-China.com remove a product page?
Yes, potentially. Its published IPR penalty rules identify deletion of the product link as the response to an upheld complaint.
Can one complaint include many Made-in-China.com links?
Yes. The official guide describes an Excel upload supporting up to 800 product links, subject to file and evidence requirements.
Can a supplier appeal a Made-in-China.com complaint?
Yes. Published materials describe a supplier response or appeal and allow unresolved cases to proceed to platform arbitration.
Does a factory claim prove that the supplier made counterfeit goods?
No. A marketplace profile or factory statement is not proof of origin or infringement. The product, right, link, and supporting evidence must be assessed.
Sources
Public platform references
Start with the listing
Show us what concerns you on Made-in-China.com.
You do not need to choose the legal ground first. Send the listing, brand, and countries that matter; we will identify the routes worth reviewing.
Submit a listing for review